1. Understand the Consumer’s experience. 2. Become at least as “tech savvy” as your readers. 3. Wherever your titles or discussions of your titles can be found, you should be there. 4. Ask lots of dumb questions internally. —Fran Toolan
“Somebody has to proofread this stuff, you guys. I have tried in vain to find out just which job title at each of your illustrious firms is the responsible party. But I do know whose job it should NOT be, and that’s mine, after I have already shelled out money.”